1. Acceptance of Terms

By accessing and using the services of Hopper Disposal ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Hopper Disposal provides dumpster rental services for residential and commercial waste disposal needs. Our services include:

Dumpster delivery and placement
Waste collection and disposal
Dumpster pickup and removal
Customer service and support
Emergency services (subject to availability)

3. Rental Agreement

Important Rental Terms

Rental periods are typically 7-14 days unless otherwise specified
Extensions are available for an additional fee
Early returns are subject to our cancellation policy
All rentals require a valid credit card or payment method

4. Customer Responsibilities

As a customer, you agree to:

Provide accurate delivery location and access information
Ensure safe and accessible placement area for dumpster delivery
Use the dumpster only for approved waste materials
Not exceed the dumpster's weight capacity
Keep the dumpster area clean and accessible
Notify us immediately of any damage or issues
Provide 24-hour notice for pickup requests

5. Prohibited Materials

Materials NOT Allowed in Our Dumpsters

Hazardous waste (paint, chemicals, batteries, etc.)
Medical waste or biohazard materials
Asbestos or lead-based materials
Radioactive materials
Explosives or ammunition
Freon-containing appliances (unless properly drained)
Liquids or wet materials
Tires (unless specifically approved)

6. Pricing and Payment

Our pricing structure includes:

Base Rental Fee: Covers delivery, pickup, and disposal for standard rental period
Weight Charges: Additional fees for exceeding weight limits
Extension Fees: Daily charges for extended rental periods
Late Fees: Charges for late payments or extended rentals
Damage Fees: Charges for damage to dumpster or equipment

Payment is due upon delivery or as specified in your rental agreement. We accept major credit cards, cash, and approved business accounts.

7. Delivery and Pickup

Delivery and pickup terms:

Standard delivery is within 24-48 hours of order confirmation
Rush delivery available for additional fee (subject to availability)
Customer must ensure clear access for delivery and pickup
Additional fees may apply for difficult access or special requirements
Pickup scheduling requires 24-hour notice
Weather or access issues may delay delivery/pickup

8. Liability and Insurance

Liability terms:

Hopper Disposal carries comprehensive liability insurance
Customers are responsible for damage caused by misuse or negligence
We are not liable for damage to property during delivery/pickup unless caused by our negligence
Customers should maintain their own insurance for valuable items
Force majeure events (weather, natural disasters) may affect service delivery

9. Price Lock Guarantee

Our Price Lock Commitment

When you receive a quote from Hopper Disposal, that price is locked in for 30 days from the quote date. This guarantee means:

Your quoted price will not increase for bookings made within 30 days
Price lock applies to the base rental fee and quoted tonnage allowance
Additional charges may apply for: exceeding weight limits, extended rental periods beyond quoted timeframe, prohibited materials requiring special disposal, or changes to delivery location or access requirements
Price lock does not apply to government fees, permits, or regulatory charges
Quote must be in writing (email confirmation or written estimate)

10. Satisfaction Guarantee

Our Commitment to Your Satisfaction

We stand behind the quality of our service. If you experience service issues, we will work to make it right:

Contact us within 24 hours of service issue for fastest resolution
We will investigate legitimate service complaints promptly
Resolution may include: service credit, partial refund, re-delivery, or other appropriate remedy
Refund eligibility determined on case-by-case basis for verifiable service failures
Does not apply to customer-caused issues, changes in customer requirements, or circumstances beyond our control
All refund requests must be submitted in writing to info@hopperdisposal.com

11. Cancellation and Refund Policy

Cancellation Terms

Cancellations made 24+ hours before delivery: Full refund
Cancellations made 2-24 hours before delivery: 50% refund
Cancellations made less than 2 hours before delivery: No refund
Early pickup requests: Pro-rated refund for unused days (minimum 3-day rental charge applies)
Weather-related cancellations: Full refund or rescheduling at no charge

12. Safety and Compliance

Safety requirements:

All customers must comply with local, state, and federal regulations
Proper waste segregation and disposal is required
Safety equipment should be used when loading dumpsters
Children and pets should be kept away from dumpster areas
Customers must report any safety concerns immediately

13. Communication and Notifications

By using our services, you consent to receive communications from us via:

Phone calls and text messages (quote confirmations, delivery updates, service reminders, and promotional offers)
Email notifications and updates
Service confirmations and reminders
Emergency notifications when necessary

Messaging Terms and Conditions

By providing your phone number on our website contact form at https://hopperdisposal.com/contact and checking the consent box, you consent to receive text messages from Hopper Disposal from 307-851-9521 regarding quote confirmations, delivery updates, service reminders, and promotional offers.You will receive quote confirmations, delivery updates, service reminders, and promotional offers via SMS.You will receive promotional offers, account alerts, and service updates via SMS.Consent is not a condition of purchase. Message frequency varies based on your service needs and promotions. Message & data rates may apply.To opt out at any time, consumers can text STOP to stop receiving messages.For assistance, text HELP to 307-851-9521.Text HELP for assistance.You can also contact us at 307-851-9521 or info@hopperdisposal.com. Mobile opt-in information is never shared with third parties.

14. Data Sharing and Privacy

We are committed to protecting your privacy and personal information. Our data sharing practices are as follows:

Data Sharing Restrictions

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in these terms excludes mobile opt-in data.

Data Transfer Commitment

We do not transfer consumer data to any external organizations under any circumstances.Your personal information, including contact details, service history, and any other data collected, remains strictly within our organization and is never sold, leased, or transferred to external parties for any purpose, including marketing, advertising, or commercial use.

For complete details about our privacy practices, please review our Privacy Policy.

For more information, please visit the Privacy Policy at: https://hopperdisposal.com/privacy-policy and Terms & Conditions at: https://hopperdisposal.com/terms-of-service

15. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

Direct communication with our customer service team
Mediation if direct resolution is not possible
Legal proceedings in Wyoming courts if necessary

16. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

17. Contact Information

For questions about these Terms of Service, please contact us:

Hopper Disposal

Phone: (307) 851-9521

Email: info@hopperdisposal.com

Address: Shoshoni, WY, United States

Important: These Terms of Service are effective as of August 2025. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. Please also review our Privacy Policy for information about how we handle your data.

For more information, please visit the Privacy Policy at:https://hopperdisposal.com/privacy-policy and Terms & Conditions at: https://hopperdisposal.com/terms-of-service